Our
Mission
Our commitment to your comfort is long-term. We strive for your trust in the pride we take in our work, and hope that any problems, questions, and concerns about your HVAC system can be entrusted to our care. Our office is completely computerized from dispatching through accounting — quality products and quality service are our highest priorities.
Who We Are
Full-Service
HVAC Contractor
Pilar Services, Inc. is a full-service mechanical contractor that specializes in Installation, New Construction, Sales, Service, and Maintenance Contracts for all sizes and types of air conditioning and refrigeration equipment. We have been in the HVAC business since 1991 and have been highly regarded as being experienced professionals for commercial and residential air conditioning, refrigeration, and heating equipment. Our story began with founder Walter Ormazabal, whose commitment to honest, quality service still shapes how we operate today.
This is the reason why quality products and quality sales, installations, and service are our highest priorities. Our technicians & service representatives understand and respect the company philosophy and are continually attending training courses in order to keep up with the latest technology in the HVAC business. Continuing education is stressed for both management and field personnel. Pilar Services also has in-house training in place for all employee levels.
Excellence in industry is our hallmark. We are actively involved in the Association Builders and Contractors, Inc., BOMA, Florida Air Conditioning Contractors Association, The Latin Chamber of Commerce, The Latin Builders Association, Inc., and many other civic and business groups.
We are licensed, certified, and insured to operate in the State of Florida and employ EPA Certified Technicians. We currently service from Orlando to the Keys, with our Headquarters in Miami and branch offices in Naples and Orlando.
How We Work
What Three Decades Taught Us
One contractor, four very different kinds of customer
Most HVAC companies pick a lane. We have deliberately kept four, because in Florida they feed each other: the same refrigeration knowledge that keeps a restaurant's walk-in cooler in spec is what qualifies you to work on a process-cooling loop, and the documentation discipline that federal work demands makes the commercial jobs run cleaner too. Today we serve homes and condominiums, commercial buildings from single-tenant retail to high-rise towers, industrial and process facilities, and federal and government sites. Over the years that has included national accounts — UPS, USPS, Taco Bell and Toys R Us among them — alongside a long list of local property managers and homeowners who have simply called the same number for twenty years.
The equipment we actually touch
On the light commercial and residential side that means split systems, heat pumps, package units, mini-splits, air handlers and the ductwork and controls around them. On the heavy side it means chillers, cooling towers, heat exchangers, terminal units, rooftop units, variable-frequency drives, exhaust and make-up air systems, and commercial refrigeration from reach-ins and walk-ins to rack systems. We install new equipment, take on new-construction fit-outs, and hold ongoing maintenance contracts — which is usually the cheapest relationship a building owner can have with us, because scheduled attention on a chiller costs a fraction of an unplanned failure in August.
Licensing, certification and why it matters here
We are licensed, certified and insured to operate in the State of Florida, and our technicians hold EPA Section 608 certification — the federal requirement for anyone who opens a sealed refrigerant circuit. Both matter more in this state than most. Florida requires licensed contractors for mechanical work, equipment change-outs generally need a permit pulled with the local building department and an inspection to close out, and in Miami-Dade and Broward the High-Velocity Hurricane Zone provisions of the Florida Building Code add product-approval requirements that rule out equipment and fastening methods which would pass elsewhere in the country. An unpermitted or unapproved install is a problem that surfaces later — at resale, at insurance renewal, or after the first serious storm.
Training is not optional in a trade that keeps changing
Continuing education is stressed for management and field personnel alike, and we run in-house training at every employee level. That is not a slogan; it is a response to how quickly the technical ground moves. Efficiency minimums are now written in SEER2 and EER2 rather than the older ratings, which changed how equipment gets compared and specified. The federal refrigerant phase-down is steadily stepping high-GWP refrigerants down, newer equipment ships with lower-GWP alternatives that carry different handling requirements, and service refrigerant for older installed systems becomes scarcer and dearer as that proceeds. A technician trained a decade ago and never retrained is not equipped to advise an owner on a replacement decision today.
Where we go
Our headquarters is in Doral, in the middle of Miami-Dade, and we serve Miami-Dade and Broward counties, the Greater Tampa Bay area and Jacksonville. Emergency calls are answered 24 hours a day, 365 days a year, because cooling failures in this climate are not the kind of problem that waits politely until Monday — in a restaurant or a server room they start costing money within the hour.
