Answers & Advice

Frequently Asked
Questions

Straight answers to the HVAC questions we hear most — from quick troubleshooting you can do yourself to repair-vs-replacement and warranty coverage. Still stuck? Our team is one call away.

FAQs

Frequently Asked HVAC Questions

Can I Troubleshoot Before Calling a Contractor?

The answer is yes. Here are some simple checks you can perform before going to the expense of a service call:

  • Check the disconnect switches (indoor and outdoor if you have a split system). Make sure the circuit breakers are ON and that no fuses have blown.
  • Check for sufficient airflow. Make sure your air filters are clean and that the supply-air and return-air grilles are open and unobstructed.
  • Check the settings on your thermostat. If you want cooling, set the temperature selector below room temperature and the SYSTEM switch to COOL or AUTO.
  • If you want heat, set the temperature selector above room temperature and the system switch to HEAT or AUTO. The fan switch should be set to AUTO.

Should I Repair or Replace Old Equipment?

Three main factors to consider are:

1. Life Expectancy of Current System

When you're frustrated with an equipment break-down, it can be tempting to find the least expensive "quick fix" to get on with your life in relative comfort. That "quick fix" may be the least expensive now, but it may not give you the most value — or cost you the least in the long run.

Paying for repairs to an old or inefficient system often simply prolongs the inevitable. It's almost like putting a bandage on a serious injury. An older system that breaks down once is likely to break down again… and again. That means more emergency service calls or, worse yet, the risk of damage to your home or to other components of your cooling system.

2. Operating Cost

There's also an ongoing cost factor to consider. Restoring your old system will only bring it back to its current level of energy efficiency. After you've recovered from the repair bills and the frustration of system breakdowns, you still won't save on your energy bills.

Even six-year-old heat pumps and air conditioners are considered grossly inefficient by today's energy-efficiency standards. You could save up to 60% on your energy bills with new high-efficiency HVAC equipment — which is why installing a new cooling system can actually pay for itself in energy savings within a relatively short time.

3. Looking at the Big Picture

When one component of your system breaks down unexpectedly, it's easy to focus only on repairing or replacing that one part. But each part of your system works with the others to boost efficiency and reliability, so it helps to keep the big picture in mind.

Replacing your old air conditioner with a new higher-efficiency model but leaving an outdated thermostat or leaky ductwork in place, for example, won't let you enjoy all the efficiency advantages the new system has to offer. Plus, you can often save on installation costs when several components — such as the condenser and the air handler — are replaced at the same time.

Why Do I Need Extended Warranty Protection?

Parts and labor costs continue to go up. One service call to replace a minor part can easily cost $100.00 or more.

Do I Need a New HVAC System to Get Extended Warranty Protection?

No! Along with extended warranties designed for new systems, Pilar Services offers extended warranties for existing systems one (1) year and older.

What Do These Plans Cover?

Labor and parts for products that fail under normal wear. It does not cover normal maintenance.

Could There Be Any Charge for Service?

Yes. The extended warranties offered do not cover maintenance or damage due to external causes.

How Do I Pay For This Protection?

At the time of purchase. This is a one-time charge for the life of the coverage. There are no hidden costs.

Still Have Questions?

We're Happy to Help

Whether it's a quick question, routine maintenance, an emergency repair, or a full system replacement — Pilar Services is the team you can count on for all your HVAC comfort needs.